Refund Policy
The EZ Body
Refund Policy
Last updated · February 2026
How to Start a Return
You have 60 days from the date of delivery to request a return. To be eligible, your item must be in its original packaging with all accessories and manuals included.
Return Fees & Costs
We want to be fully transparent about the costs involved in a return:
| Item | Cost |
|---|---|
| Return shipping | Customer's responsibility — not refunded |
| Restocking fee (opened/tried items) | $10.00 USD |
| Original shipping cost | Non-refundable |
If your item has been tried or opened but is otherwise in good condition with all parts included, a $10 restocking fee will be deducted from your refund. Items that are unused and in original sealed condition are not subject to this fee.
Order Cancellations
Orders can be cancelled within 12 hours of being placed. After this window, your order will have been processed and dispatched into our fulfilment system and cannot be cancelled.
To cancel, email support@theezbody.com as soon as possible with your order number in the subject line.
Damaged or Defective Items
Please inspect your order as soon as it arrives. If your item is damaged or defective, contact us within 3 days of delivery and we will arrange a replacement immediately.
When emailing, please use the following format:
- Subject line: Damaged / Defective Item
- Order number
- Full name and email used at checkout
- Description of the issue
- Photo or video of the damage
Non-Returnable Items
The following items are not eligible for return:
- Replacement gel pads or consumable accessories (hygiene reasons)
- Items showing visible damage caused by misuse or improper handling
- Items missing original packaging, accessories, or manuals
- Sale items and gift cards
Exchanges
The quickest way to get a different item is to return your current one and place a new order once the return is approved. Contact us at support@theezbody.com and we'll help coordinate the process.
European Union — 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return within 14 days of delivery for any reason, without justification. Standard return conditions apply — item must be in original condition with all packaging and accessories included.
Refund Processing
Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or card provider may take additional time to post the credit to your account.